Returns Policy
1 · How long you have
Tell us within 14 days of your parcel arriving that you would like to return or exchange something, using our Contact page.
Then post it back within a further 14 days.
We use two separate windows on purpose. We ship from Bangkok, and asking you to get a parcel back to us within a fortnight would be unfair if it took ten days to reach you in the first place.
2 · What condition it must be in
Unworn, unwashed, and with its tags still attached. Please send it back in a way that protects it — we can only refund an item that arrives in a resaleable state.
Trying something on to see whether it fits is, of course, fine.
3 · How to start
Email us through our Contact page. Including the details listed there means we can usually reply with the return address the same working day.
There is no portal to fight with. We handle every return personally.
4 · Exchanges
We will exchange for a different size or colour where one is available.
We make most pieces once, in limited numbers, so the size you want has often sold out. Where it has, we refund you instead — we would rather say that plainly here than discover it together after you have posted the parcel.
5 · Who pays the postage
You pay to send it back if you have simply changed your mind or it did not fit.
We pay if the item is faulty, was damaged in transit, or is not what you ordered — and we will refund your original shipping too.
5.1 Import duties on returns
We cannot refund import duties you paid to your own country's customs. Some countries let you reclaim them directly once goods are returned; your local customs office can tell you.
6 · Your refund
We refund to the payment method you used.
[TO CONFIRM] How long after we receive the item the refund is issued, and how long the money then takes to appear.
7 · What we cannot take back
Items that have been worn, washed, altered or damaged after delivery, and items returned without their tags.
If something arrives back in that state we will contact you before doing anything, and we will send it back to you if you would like it.
8 · Your legal rights
Nothing in this policy reduces the rights you have under the consumer law of the country you live in. If your local law gives you longer or more than this policy does, your local law applies.