Q&A

Choose your size and colour on the product page and add it to your bag, then check out. You can order as a guest - an account is optional, and if you create one later with the same email your past orders will be linked to it.

Get in touch as soon as you can and we will change or cancel the order if it has not been packed yet. Once a parcel has been handed to Thailand Post we cannot recall it, and it would need to be returned instead.

We ship within Thailand and internationally, from our own warehouse via Thailand Post.

[TO CONFIRM] Delivery times.

Within Thailand, shipping is 60 THB.

Internationally, the cost depends on the weight of your order and where it is going, and is calculated from Thailand Post's rate card. You will see the exact amount at checkout before you pay.

Shipping is separate from import duties - see Duties & customs below.

If you are ordering from outside Thailand, then usually yes. Two separate things are worth being clear about:

The shipping you pay at checkout is ours - it covers getting the parcel from our warehouse to your country.

Import duties and any carrier handling fee are paid by you on delivery. These are set by your own country's customs, not by Adore, and the courier collects them when your parcel arrives.

Amounts vary by destination and order value, and the carrier's handling fee is often larger than the duty itself. If you are unsure, your local customs office can give you an estimate before you order.

Every product page carries a measurement table for that specific garment, under Measurements. It lists the actual garment measurements in centimetres, and you can switch it to inches.

We publish real measurements rather than a size-conversion chart, because label sizes are not standardised between makers - centimetres mean the same thing everywhere. Measure a garment you already own and like, and compare.

Get in touch and we will walk you through it - there is no online returns portal, it is arranged directly with us. The Contact page lists what to send so we can help first time.

Return shipping is paid by you, unless the item arrived faulty or we sent the wrong thing, in which case we cover it.

[TO CONFIRM] The return window.

Care instructions are on each product page, under Laundry tip, because they depend on the fabric. Where a garment has none listed yet, follow the label sewn into it.