Shipping Policy
1 · Where we ship
We ship within Thailand and to every destination our carrier's international service reaches — over a hundred countries.
If your country does not appear at checkout, that service does not currently reach it.
2 · What it costs
Within Thailand: a flat 60 THB per order.
International: calculated at checkout from the weight of your order and where it is going. You see the exact amount before you pay; there is nothing added afterwards.
2.1 Larger orders
A heavy order may be sent as more than one parcel. The price you are quoted already accounts for that.
3 · When we dispatch
[TO CONFIRM] How soon after an order we post it. Say something you can keep on your busiest day, not your quietest.
4 · How long delivery takes
[TO CONFIRM] Delivery estimates by region. We have no real delivery data yet, and a guessed estimate is a promise that generates complaints.
5 · Tracking
Every order is sent with tracking. We email you the number when your parcel is dispatched.
Tracking can take a day or so to start showing movement, which is normal and not a sign anything is wrong.
6 · Import duties and taxes
Two separate things, worth being clear about:
We cover getting your order to you — the shipping cost you pay at checkout is the whole of what we charge.
Import duties and any carrier handling fee are paid by you on delivery. They are set by your country's customs authority, not by Adore, and the courier collects them when your parcel arrives. We cannot estimate them for you.
7 · Wrong or incomplete addresses
Please check your address before you pay. If a parcel is returned to us because the address was wrong or nobody could receive it, we will contact you to arrange resending, and the cost of sending it again is yours.
8 · Delayed or lost parcels
If your parcel has clearly stopped moving, tell us through our Contact page and we will chase the carrier with you.
[TO CONFIRM] At what point a parcel is treated as lost, and what happens then. Your carrier's own compensation limits are relevant here.